Anchorage, Alaska – May 8, 2013 – Loving sons and daughters looking for thoughtful ways to show affection for moms this year should think twice before opening up hearts and wallets. A recent survey from the National Retail Federation estimates that total Mother’s Day spending will reach $18.6 billion in 2013, and scammers will employ all sorts of tricks to fool consumers. Better Business Bureau serving Alaska, Oregon and Western Washington wants this day to be safe and mom-entous.

As with most special occasions, schemers try to catch last-minute shoppers off-guard and BBB offers the following reminders:

E-cards: Email cards appear to be from known contacts or trusted retailers, but are actually fraudulent, contain malicious links or malware and seek personal information; verify senders before opening.

Gifts: Newly registered websites stock Mother’s Day gifts at reasonable prices and guarantee timely delivery, but the products are never delivered or don’t actually exist at all.  Avoid online vendors lacking verifiable contact information.

Flowers: According to the Society of American Florists, Mother’s Day accounts for one-fourth of all holiday floral purchases. Be wary of websites offering unrealistically cheap flower arrangements; consider a local BBB Accredited Retail Florist.

Discount Vouchers: Coupons or vouchers arrive in mailboxes and inboxes highlighting significantly reduced prices on flowers, gifts or restaurant visits, but are actually just bait-and-switch offers and the resulting purchases are not great deals after all. Carefully read the fine print and understand the terms and limitations of unsolicited offers.

Visit the BBB News Center for more information on protecting loved ones.

Adam Harkness, Alaska Public Relations Manager: 907-644-5202 | pr@thebbb.org
David Quinlan, Director of Public Relations: 206-676-4119

Anchorage, Alaska – May 1, 2013 – As thousands of Alaskans make the move to new homes in spring and summer, Better Business Bureau wants to help with the heavy lifting.

“Movers should handle property carefully, stick to schedules and honor initial quotes,” says Michelle Tabler, Alaska Regional Manager for BBB serving Alaska, Oregon and Western Washington. “A bit of upfront research can prevent consumers from getting boxed into a bad situation.”

May marks National Moving Month so BBB weighs in on how to locate reliable moving companies.
- Confirm that intrastate movers are properly registered with the Alaska Division of Measurement Standards & Commercial Vehicle Enforcement. State regulations may vary.

- Review the U.S. Department of Transportation Federal Motor Carrier Safety Administration’s requirements at protectyourmove.gov. All interstate movers should have motor carrier numbers and verifiable registrations.

- Research BBB Business Reviews at bbb.org and use BBB’s Accredited Business Directory. Explore company track records and complaint resolutions.

- Look for mover certifications through the American Moving and Storage Association or AMSA at moving.org. Locally, check with the Alaska Movers Association.

“Movers” landed on BBB serving Alaska, Oregon and Western Washington’s top 20 most-inquired-about industries list in 2012. Companies within the category received 42,264 inquiries within the last 12 months—which makes up 40 percent of all inquiries within the last 36 months. Make it a smooth move; visit bbb.org for more tips.

Anchorage, Alaska – April 25, 2013 – Spring is in the air in Alaska and breakup is on the horizon. With milder weather and clearer roads, many choose this time of year to relocate to or from the largest state in the U.S., opting to ship autos, boats or RVs in efforts to avoid the 2,000-plus mile commute. Better Business Bureau serving Alaska, Oregon and Western Washington steers shippers in a safe direction:

-   Shipping Methods: Truck or barge? Determine the amount of time that will be required for safe transport; keep in mind that rough seas in the Gulf of Alaska or road wash-outs on the Alaskan Highway are frequent occurrences. Establish contingency plans and maintain reasonable expectations.

-   Reliable Transportation: Proper registration? Make sure that potential companies are properly licensed and insured. Check BBB Business Reviews at bbb.org.

-   Costs: Are there separate fees for loading and unloading, special handling or fuel surcharges?

-   Contracts: What are the terms?

-   Will vehicles be inside enclosed containers or out in the open? How long will vehicles sit at depots before being loaded?

-   Is personal cargo allowed within vehicles? If so, how much? What is the coverage in events of loss or theft?

-   Who is liable for vehicle damages? “Acts of God” are typically not covered by shippers’ insurance.

The Last Frontier poses unique relocation challenges; from moving to transportation to storage, start with BBB Accredited Businesses.

Michelle Tabler, Alaska Regional Manager:  907-644-5208| pr@thebbb.org
David Quinlan, Director of Public Relations: 206-676-4119

Anchorage, Alaska – April 15, 2013 – With the tax deadline looming, taxpayers need to prepare for unexpected emails and phone calls purporting last-minute issues with returns or refunds. Watch out for high urgency notices or key phrases like “incomplete filing” and “problem with your refund.

Fraudsters are phishing for personal information, while unethical companies are attempting to upsell tax preparation services.

Consumers comply out of fear that refunds will be delayed or agree because they are short on time and don’t want to re-start their tax filings.

Better Business Bureau serving Alaska, Oregon and Western Washington encourages skepticism with unsolicited or unexpected “tax problem” notices and phone calls. Watch out for red flags:

-         Blocked or random phone numbers.

-         Unrecognizable senders with limited contact information in signature lines.

-         Blank “To” fields; “BCC” reaches mass-recipients.

-         Attachments and unfamiliar Web addresses.

-         Heavy foreign accents or poor grammar.

-         Threatening or aggressive tactics.

The Internal Revenue Service does not initiate contact with taxpayers by email to request personal or financial information. If contacts are claiming to be from the IRS, the Department of Revenue or a tax preparation company, verify with those sources directly; only use official websites or trusted public directories—not contact information enclosed in emails or numbers on caller IDs. Report phishing and use irs.gov to track refunds.

For more tax phishing avoidance tips, visit bbb.org or attend Secure Your ID Day on April 20, 2013: akorww.bbb.org/secure-your-id.

Adam Harkness, Alaska Public Relations Manager: 907-644-5202 | pr@thebbb.org
David Quinlan, Director of Public Relations: 206-676-4119

Anchorage, Alaska – April 8, 2013 – The majority of adults in the U.S.—65 percent—have not reviewed their credit reports within the last 12 months, according to the National Foundation for Credit Counseling. During Financial Literacy Month in April, Better Business Bureau reminds consumers to keep track of their credit reports to help prevent identity theft.

Using victims’ sensitive information, identity thieves apply for new credit cards and loans or open financial accounts.

“Fraud victims often don’t realize that their identities have been stolen until they are unexpectedly turned down for credit or contacted by collections agencies,” says Robert W.G. Andrew, CEO of BBB serving Alaska, Oregon and Western Washington. “Use credit reports to detect unauthorized accounts.”

Credit Reports: Check free reports yearly at AnnualCreditReport.com or call 1-877-322-8228.

Disputes: To contest fraud or errors, contact the credit reporting agencies Equifax, Experian or TransUnion directly. The Consumer Financial Protection Bureau also accepts complaints.

Prevention: Reduce identity theft risks by securing sensitive paperwork and shredding unneeded financial documents, receipts and junk mail.

Better Business Bureau and Wells Fargo are hosting Secure Your ID Day at The Mall at Sears in Anchorage, Alaska, on April 20, 2013: akorww.bbb.org/secure-your-id. Bring up to three bags or boxes of unwanted documents; items will be securely destroyed and recycled by Shred Alaska. Donate unneeded cellular phones to Verizon’s HopeLine; data will be wiped.

For more tips, visit akorww.bbb.org/identity-theft-prevention.

Adam Harkness, Alaska Public Relations Manager: 907-644-5202 | pr@thebbb.org
David Quinlan, Director of Public Relations: 206-676-4119

Anchorage, Alaska – March 27, 2013 – Credit card processing service Securus Payments of Portland, Ore., is ringing up a pattern of complaints for sales practices and contract issues. The company, which also goes by Payprotec Oregon LLC, has an “F” rating with Better Business Bureau as a result of 53 complaints within BBB’s three-year reporting period, 19 of which were left unanswered or unresolved.

Complainants from across the country describe false sales presentation promises. In some cases, unexpected rates or fees occur after sign up and cancellation charges are not disclosed upfront.

Business owners who deny services and ask to be removed from contact lists say that Securus Payments continues to call; while those with complaints and cancellations claim that the company is difficult to reach.

Watch out for merchant processors that promise substantial savings and switch services without contracts, warns BBB serving Alaska, Oregon and Western Washington. Before buying, review the following articles:

-   Controlling Credit Card Processing Costs
-   Is a Smartphone Credit Card Processor Right for Your Business?
-   Federal Trade Commission’s New Rules on Electronic Payments Lower Costs for Retailers

Adam Harkness, Alaska Public Relations Manager: 907-644-5202 | pr@thebbb.org
David Quinlan, Director of Public Relations: 206-676-4119

Anchorage, Alaska – March 5, 2013 – Scams and identity thefts are particularly prevalent risks during tax time. This National Consumer Protection Week, Better Business Bureau warns that frauds utilize stolen personal data to manipulate large tax refunds from the Internal Revenue Service.

According to the Federal Trade Commission’s 2012 Consumer Sentinel Network Data Book, identity theft complaints indicate that a growing number of victims are facing “government documents or benefits fraud,” with 43.4 percent claiming “tax or wage related fraud.” This form of information misuse is higher than all other categories, including “credit card fraud,” “bank fraud,” and “loan fraud.”

BBB serving Alaska, Oregon and Western Washington cautions consumers of thieves who are trying to get their hands on financials, Social Security numbers and other identifiers.

Unofficial Tax Preparation Services: Are tax preparation companies properly registered with the state? Do preparers have proper certifications? Can professionals provide Preparer Tax Identification Numbers or PTINs? Find authorized e-file providers at irs.gov.

Unverifiable Websites: Do tax service URLs arrive via email, text message, fax, mail or phone? Do not click links or type in websites from unsolicited communications; instead, use search engines to locate official sources.

Unsecured Sites: Do Web addresses contain “s” after “http?” Are there lock symbols on screens? Don’t enter personal data until security is verified.

Unprotected Policies: Do websites include privacy policies? Always read companies’ information handling practices before proceeding.

Unlocked Places: Are tax forms and other personal documents stored in safe, lockable locations? Avoid storing W-2s, 1099s, completed tax forms and other important paperwork in mailboxes, vehicles or publicly accessible areas.

Unneeded Paperwork: Are private forms piling up? Don’t just throw them out. Review the retention recommendations from the IRS. Safely discard outdated documents for free at BBB’s Secure Your ID Day: akorww.bbb.org/secure-your-id.

Adam Harkness, Alaska Public Relations Manager: 907-644-5202 | pr@thebbb.org
David Quinlan, Director of Public Relations: 206-676-4119

Anchorage, Alaska – Feb. 26, 2013 – When expecting tax refunds, cash-strapped households might consider refund anticipation loans, or RALs. However, Better Business Bureau warns filers that RALs come with risks.

Based on taxpayers’ expected tax refunds, these short-term loans typically target low-to-moderate income families who could benefit from immediate cash. RALs can carry annual percentage rates as high as 500 percent. In fact, these loans are so expensive that the Military Lending Act bans them for service members.

“With tax refunds, patience is a virtue,” says Robert W.G. Andrews, CEO of BBB serving Alaska, Oregon and Western Washington. “Waiting extra weeks for tax refunds can save consumers from ‘over borrowing,’ excessive fees and high interest rates.”

BBB encourages eager refundees to remember these points:

- RAL recipients are responsible for repaying the total loan amounts, even if tax returns are less than expected.

- Understanding the terms and conditions of RALs is critical. According to The Center for Responsible Lending, the average RAL APR in 2010 was 149 percent. Unexpected fees can cause serious financial damage.

- The Federal Deposit Insurance Corporation has forced all major national banks to discontinue these types of loans. Be wary of sketchy lenders, both online and off.

Don’t bet when borrowing; visit bbb.org.

Adam Harkness, Alaska Public Relations Manager: 907-644-5202 | pr@thebbb.org
David Quinlan, Director of Public Relations: 206-676-4119

Anchorage, Alaska – Feb. 19, 2013 – Better Business Bureau warns taxpayers that they are not exempt if their tax returns are prepared improperly by third-party professionals. BBB serving Alaska, Oregon and Western Washington advises consumers to evade unqualified tax preparers:

Designations: All tax professionals should be able to provide proof of credentials. Turn to the Internal Revenue Service for insight on Enrolled Agents or EAs.

Standings: Check for registration status and disciplinary actions through state and federal agencies. Beware of unanswered or unresolved complaints on bbb.org.

Advertisement Claims: Watch out for those who assert that they can secure higher refunds or deliver faster than other professional preparers

PTINs: Ask preparers to disclose Preparer Tax Identification Numbers or PTINs before providing services. PTINs should also be enclosed on completed tax returns.

Service Fees: Get costs upfront and in writing. Look for flat fees; avoid rates that fluctuate based on refund percentages.

Electronic Filing: Paid preparers should be able to process returns electronically through IRS e-file, unless clients opt to file paper returns instead. The IRS lists authorized e-file providers.

Documentation: Be wary of those who offer to file without W-2s, records or receipts. Review returns and other tax forms carefully; be skeptical of preparers who try to rush the process, don’t answer questions and encourage clients to sign blank documents. After filing, retain original W-2s and copies of completed tax returns with preparer signatures and PTINs.

Contacts: Ensure preparers will be accessible in case questions or issues arise, even after April. Collect full contact information.

Taxpayers have the right to prepare their own returns. The IRS offers resources at irs.gov/filing.

Adam Harkness, Alaska Public Relations Manager: 907-644-5202 | pr@thebbb.org
David Quinlan, Director of Public Relations: 206-676-4119

Anchorage, Alaska – Feb. 14, 2013 – According to the Internet Crime Complaint Center, online romance scams—or “catphishing”—cost victims approximately $50.4 million in 2011. This Valentine’s Day, Better Business Bureau reminds singles that potential online mates can steal not only hearts, but wallets as well.

A step beyond regular “phishing,” frauds are using love as a lure. Catphishing occurs when scammers create fake personas—using online dating sites, chat rooms, social media and email accounts—and forge deceptive romances to build trust and eventually plea for financial help. On average, victims reported losses of $8,900 each in 2011.

Catphishing victims often feel too embarrassed to report incidents, which allows schemers to continue fooling others.

BBB serving Alaska, Oregon and Western Washington wants hearts to skip beats, not scammers to skip town. Beware of suitors who:

- Immediately and persistently request to move correspondence to outside chat services or emails.
- Claim United States residency, but are allegedly living, working or traveling abroad.
- Are consistently unavailable by phone or refuse video chat services.
- State early on that match-ups are “destiny” or “fate.”
- Express desires for relationships to progress more quickly than normal.
- Ask for home or work addresses under the guise of sending flowers or other gifts.|
- Request money or other assistance, often citing personal crises. Be especially careful if appeals become aggressive.

Never wire money to persons unknown. Always check BBB’s Scam Source for the latest local alerts.

Anchorage, Alaska – Feb. 12, 2013 – With the tax deadline approaching, fraudsters and phishers are increasingly taking aim at unsuspecting Alaskans. Better Business Bureau serving Alaska, Oregon and Western Washington warns filers about one of the most common tax phishing schemes: scammers sending bogus emails to dupe people into revealing private information.

The Internal Revenue Service says that scammers often masquerade as legitimate tax preparers or government agents promising unbelievable refunds or claiming problems with tax returns. Phishing emails:

-         Ask for replies to “verify” personal information.

-         Include hyperlinks that redirect to scam websites with fake forms or harmful computer viruses.

-         Contain malicious attachments.

Watch for red flags when analyzing correspondence:

Unsolicited Requests: The IRS does not initiate contact with taxpayers by email, text messages or social media.

Used Logos: Scammers regularly hijack company logos or agency seals to appear official; be skeptical of distorted or discolored images.

Unusual Language: Phishers are more likely to use unorthodox grammar and spelling; keep an eye out for obvious mistakes.

Unknown Links: Fraudsters enclose hyperlinks with coded Web addresses, which usually lead to dangerous sites.

Unexpected Attachments: Financial institutions will not send attachments unless it’s for specific requests.

Report phishing attempts to the IRS at irs.gov/uac/report-phishing or phishing@irs.gov. BBB offers more identity theft prevention tips at akorww.bbb.org/identity-theft-prevention.

Adam Harkness, Alaska Public Relations Manager: 907-644-5202 | pr@thebbb.org
David Quinlan, Director of Public Relations: 206-676-4119

Tax Tuesday: Identity Theft Prevention Reminders From BBB

Anchorage, Alaska – Feb. 5, 2013 – With tax season in progress, identity thieves know that W-2s are now in mailboxes, vehicles and other unsecured locations.

Some tax forms contain personal identifiers such as Social Security numbers and birthdates—which thieves can use to steal identities. Better Business Bureau serving Alaska, Oregon and Western Washington reminds employees to securely transport and store sensitive paperwork:

-         Lock important items in file cabinets or safes.

-         Don’t leave paperwork unattended in vehicles or offices.

-         Pick up mail quickly if secured mailboxes or P.O. boxes are not an option.

BBB offers more identity theft prevention tips at akorww.bbb.org/identity-theft-prevention.

Adam Harkness, Alaska Public Relations Manager: 907-644-5202 | pr@thebbb.org
David Quinlan, Director of Public Relations: 206-676-4119

Anchorage, Alaska – Jan. 18, 2013 – Couples with nuptials, beware! Bridal shows are great for gathering fun ideas and meeting qualified industry professionals, but Better Business Bureau warns that not all participants are worth the commitment.

BBB serving Alaska, Oregon and Western Washington identifies worst-case wedding scenarios:

“No-shows” fail to follow-through on projects and appointments—or worse—the big day.

“Price gougers” upsell more expensive packages or add on last-minute undisclosed fees.

“Boasters” embellish qualifications and quality, but deliver poor results.

“Shoddy shippers” mail incorrect orders or don’t send products on schedule.

“Closers” won’t answer phone calls or respond to emails; locations or boutiques shut down without notice or refunds.

Watch for warning signs or exhibitors who:
- Have crude or makeshift displays.
- Do not have work samples, portfolios or photos.
- Can’t supply verifiable references of previous clients.
- Use high pressure tactics and false-urgency waitlists.
- Have negative online reviews and unresolved complaints with BBB.
- Are not properly registered to do business in the state.
- Have limited contact information and don’t have business cards, websites or other collateral.
- Refuse to offer pricing sheets or have inconsistent rates on marketing materials.|
- Fail to provide cost breakdowns on products, services and labor.
- Won’t provide full details on contracts—such as locations, delivery dates, fee schedules and cancellation policies.
-  Demand full upfront payments on expensive services or reservations.
- Only accept cash and can’t provide receipts or confirmation numbers.

Find BBB Business Reviews before selecting those special service providers, and if needed, file complaints at bbb.org.

Adam Harkness, Alaska Public Relations Manager: 907-644-5202 | pr@thebbb.org
David Quinlan, Director of Public Relations: 206-676-4119

Anchorage, Alaska – Jan. 15, 2013 – Which industries are drawing in the highest number of inquiries and complaints? Locally, Better Business Bureau serving Alaska, Oregon and Western Washington reports the top 20 most-inquired-about and most-complained-about industries of 2012.

Alaska: akorww.bbb.org/top20ak

Oregon: akorww.bbb.org/top20or

Western Washington: akorww.bbb.org/top20wa

Local industry statistics pertain only to companies based in Alaska, Oregon and Western Washington. Inquiries and complaints come from consumers across the United States.

To inquire or file complaints, contact BBB directly or find BBB Business Reviews at bbb.org/us/find-business-reviews.

Adam
Harkness, Alaska Public Relations Manager: 907-644-5202 | pr@thebbb.org
David Quinlan, Director of Public Relations: 206-676-4119

Anchorage, Alaska – Jan. 8, 2013 – Old debt follows some consumers into the new year. There is no quick fix for financial resolutions and companies that make unrealistic guarantees probably can’t deliver. Better Business Bureau serving Alaska, Oregon and Western Washington outlines options on the road to debt recovery.

BBB’s Managing Credit—Made Simpler: If obligations seem overwhelming, use bbb.org/credit-management for free insights.

Lenders or Debt Collectors: Before enlisting outside help, consult with lenders or debt collectors directly. Discuss loan modification options to help reduce interest rates and make payments more manageable. On unpaid debts, retain details in writing; attempt to work out payment plans, meet obligations on time and stay in contact throughout the process.

Counseling: Try nonprofit credit counseling services. Consultations are free or involve minimal fees.

Debt Consolidation: Weigh options carefully. Companies combine outstanding debts or multiple loans into one loan—in an effort to reduce interest rates and lender accounts—making payments more convenient and manageable. If companies charge excessive fees or interest rates, consumers will end up paying more money over longer periods of time.

Debt Settlement: Proceed with caution, contracts and communication. Companies negotiate with creditors or lenders to reduce balances; consumers must pay debts and settlement companies for negotiation support. If companies fail to communicate with debtees, consumers will still be financially liable; unpaid debts can lead to penalties, late fees and legal actions—which negatively affect credit reports.

Debt Elimination: Don’t buy it. Most offers to “repair,” “rescue,” or “eliminate” debt are scams. Some companies charge large upfront fees to absolve debts; however, consumers later find that documents have no legal bearing and money is still owed.

-         Research BBB Business Reviews on companies at bbb.org before enlisting services.

-         Ensure that debt management service providers are registered with the Attorney General and check with your local consumer protection agency at  usa.gov/directory/stateconsumer/alaska.

-         Avoid paying upfront. Get written contracts detailing anticipated results, timelines, fees and guarantees. Money may be better spent directly paying back debts.

Adam Harkness, Alaska Public Relations Manager: 907-644-5202 | pr@thebbb.org
David Quinlan, Director of Public Relations: 206-676-4119

Anchorage, Alaska – Dec. 18, 2012 – Connecticut Better Business Bureau is already receiving reports of fraudulent charities soliciting on behalf of the families and victims of the Sandy Hook Elementary shooting. As scammers prey on post-tragedy compassion, BBB serving Alaska, Oregon and Western Washington encourages local donors to:

- Be wary of “new” charities with little background information.
- Avoid organizations that only accept cash donations and refuse receipts.
- Watch out for solicitations from fake “victim” or memorial social media accounts.
- Beware of vague news headlines or sensationalist celebrity quotations tied to tragedies that are quick to go viral.
- Check with the Alaska Department of Law to ensure that charitable organizations and paid solicitors are registered—as required by law.
- Visit alaska.bbb.org/charity  for more information on giving wisely.

Adam Harkness, Alaska Public Relations Manager: 907-644-5202 | pr@thebbb.org
David Quinlan, Director of Public Relations: 206-676-4119

Alaskans Receive Obscuring Optional Offers

Anchorage, Alaska – Dec. 11, 2012 – Business owners and their employees report puzzling statements in the mail that appear to look like bills or invoices for Internet domain “cloud” services.

Since September 2012, Better Business Bureau has seen a sudden uptick in complaints on DNS Services or dnssvc.com out of Vancouver, Wash. With 23 unanswered complaints, the company’s “Managed DNS Backup Business Services” mailings appear misleading to complainants. Despite disclaimers that it is, “ … not a bill, invoice, or statement of account due … ,” consumers say the statement dates, terms and account numbers make solicitations look like past-due bills.

BBB serving Alaska, Oregon and Western Washington reminds recipients to:

-   Read the fine print.
-   Look for solicitation disclaimers that services are optional.
-   Check the books carefully or consult accounts payable staff; seek previous receipts or business agreements.
-   Train employees not to agree or disagree to purchases unless they have permission and educate them to recognize suspicious calls, emails and letters.
-   Research providers on the Internet. Use bbb.org to check BBB Business Reviews or file complaints.

Adam Harkness, Alaska Public Relations Manager: 907-644-5202 | pr@thebbb.org
David Quinlan, Director of Public Relations: 206-676-4119-

Anchorage, Alaska – Dec. 10, 2012 – Consumers may be opening more than just gifts this holiday; Better Business Bureau says watch out for phishing emails and smishing text messages that exploit well-known shipping companies and retailers.

Scammers know people are ordering products from big brands—including Amazon, Best Buy, Target and Walmart—and delivering goods through shippers—such as FedEx and UPS.

“Imposters are sending mass-messages to thousands of email addresses and phone numbers, in hopes that some recipients have recently made purchases and are expecting packages,” says Robert W.G. Andrew, CEO of BBB serving Alaska, Oregon and Western Washington.

Be on alert for fraudulent confirmation requests, problem notices or prize offers.

If unexpected messages arrive, avoid sharing account numbers, clicking links or downloading attachments—designed to infect devices or steal identities. Use search engines to locate official contact information for sellers or shippers and then verify correspondence directly.

Find more scam avoidance advice at akorww.bbb.org/consumer-tips.

Adam Harkness, Alaska Public Relations Manager: 907-644-5202 | pr@thebbb.org
David Quinlan, Director of Public Relations: 206-676-4119

Anchorage, Alaska – Dec. 6, 2012 – Over the river and through the woods is not nearly as close as it used to be; and if trends reflect AAA’s 2011 estimates, approximately 91 million people will travel at least 50 miles over the holidays. Better Business Bureau serving Alaska, Oregon and Western Washington is reminding potential travelers to watch out for common scams:

ATM Skimming: When paying at the pump for gasoline, keep an eye out for unusual-looking card readers, false keypads and suspicious cameras.

Email Chain Letters:Inboxes are flooded with free or cheap offers for 5-star accommodations, airline tickets or cruise passes, but clicking links may install malware or viruses. Avoid unsolicited too-good-to-be-true offers.

Front Desk Calls: Hotel guests receive calls from “the front desk” asking them to verify payment information, but the callers are actually scammers.

Sketchy Cab Drivers: Be wary if drivers claim that certain hotels or motels are closed and “suggest” other locations; there may be incentives for drivers to create business for less-than-ethical companies. Check bbb.orgto find reliable taxi services.

Social Engineering: Swindlers use social media to obtain personal information about travel plans. Avoid posting specifics that entice thieves to loot temporarily vacant homes. Also, be wary of sudden calls or emails regarding flights or vacation packages; never provide personal information or credit card numbers to unsolicited inquirers.

Consider a BBB Accredited Travel Agency when making plans this holiday season. Schedule as early as possible to avoid higher prices and leave gifts unwrapped if flying.

Adam Harkness, Alaska Public Relations Manager: 907-644-5202 | pr@thebbb.org
David Quinlan, Director of Public Relations: 206-676-4119

Consumers Who “Call Now” May Get More Than They Bargained For

Anchorage, Alaska – Nov. 30, 2012 – While most shoppers enjoy hunting for holiday gifts in stores or online, others prefer spontaneous product pitches on television. Infomercials lure buyers with hard-to-find-elsewhere gifts and “call now” offers on appliances, cosmetics, jewelry, novelty items and weight-loss products. But wait, there’s more! Better Business Bureau warns TV shoppers to watch for possible infomercial inconveniences:

Exaggerated Advertising: Don’t believe marketers that claim to sell “miracle” products with “life-changing” results. Be skeptical of embellished testimonials, “expert” endorsements and unrealistic before-and-after photos.

Aggressive Upsells: It’s typical for “buy now” offers to come with bonus merchandise, but don’t be talked into purchasing excess products or switching to more expensive packages.

False Urgency: Pause before picking up the phone; some ads fib that “supplies are almost sold out” to sway shoppers into quick purchasing decisions.

High Demand: Be doubtful of TV claims or on-hold phone recordings that sellers are “dealing with high call volumes.” This is a common tactic—especially in small call centers.

Unscrupulous Salespeople: Upon redeeming infomercial offers by phone, be aware that call center employees may be mishandling information—unintentionally or intentionally.

Mishandled Merchandise: Be wary if packages don’t show up within 30 days—or by specified shipping dates. Don’t settle if items appear damaged or defective upon arrival.

Underperforming Products: Be mindful that goods may be less impressive in-person than in demos, samples and photos.

Sneaky Billing: Watch out for repeat charges associated with affiliate marketing programs or membership subscriptions. It’s a warning sign if unordered products or unexpected solicitations start arriving in the mail.

Want products as seen on TV? BBB serving Alaska, Oregon and Western Washington offers the following advice:

-         Research companies and products on bbb.org and consumerreports.org.

-         Be wary if negative results appear on ftc.gov.

-         Search for products online to find sellers’ sites and see comparative pricing.

-         Collect purchase policies, including return or exchange options.

-         Ask if they can provide privacy policies before offering payment information.

-         Get a delivery timeline; request purchase confirmations and tracking numbers.

-         Always pay by credit card and retain receipts to dispute charges in fraud cases. Check financial statements regularly.

-         Notify sellers immediately if items are disappointing, damaged or do not arrive as anticipated. File complaints at bbb.org.

Adam Harkness, Alaska Public Relations Manager: 907-644-5202 | pr@thebbb.org
David Quinlan, Director of Public Relations: 206-676-4119

Anchorage, Alaska – Nov. 29, 2012 – An extended-stay motel in Anchorage, Alaska, has earned an “F” rating with Better Business Bureau for failing to respond to complaints.

Travel Inn has accrued eight complaints in more than two-years—six of which remain unanswered—from customers who attempted to claim refunds but were unsuccessful. Complainants tell BBB serving Alaska, Oregon and Western Washington that deposits and full payments were made upfront for rooms, but the guests left early due to room quality and cleanliness and were unable to receive refunds.

Read BBB’s June 2012 release Hotels: Check Out Before Checking In for tips on staying happy during a stay.

It is always best to view a room before making payments or signing contracts; the next best option is to check potential motels’ BBB Business Reviews at alaska.bbb.org.

Adam Harkness, Alaska Public Relations Manager: 907-644-5202 | pr@thebbb.org
David Quinlan, Director of Public Relations: 206-676-4119

Anchorage, Alaska – Nov. 21, 2012 – It is estimated that 30 percent of shoppers will make purchases on Cyber Monday, and according to Nielson, 20 percent of Internet bargain hunters have unknowingly shopped for imitation goods.

While shopping online can be convenient, the anonymity of the Internet often makes it difficult to discern between the legitimate and the counterfeit.

With Cyber Monday on Nov. 26, Better Business Bureau serving Alaska, Oregon and Western Washington cautions consumers to look out for signs of Internet illegitimacy:

-         Exceptionally Low Prices: Heed this warning—especially on in-demand or hard-to-find goods.

-         Blurry or Distorted Photos: If images are unclear or skewed, it’s not a good sign.

-         Limited Product Descriptions: Be forewarned if minimal information is available.

-         Missing Contact Information: If there are no physical addresses or phone numbers do not connect, be wary.

-         Questionable Licensing: If businesses are not properly registered in the states where they claim to be located, shop elsewhere.

-         Vulnerable Payment Forms: Don’t enter personal data or pay on unsecured Web pages; secured sites have lock icons and “https” in Web addresses.

-         Dodgy Disclaimers: Avoid sites that collect personal information, but lack privacy policies.

-         Complaints: Be wary of unanswered or unresolved complaints on BBB Business Reviews.

-         Bad Reviews: If searches on sellers or Web addresses deliver overwhelmingly negative feedback from others, steer clear.

If merchandise doesn’t show, dispute charges with sellers and credit card companies. File complaints with BBB and find more Cyber Monday tips at bbb.org.

Adam Harkness, Alaska Public Relations Manager: 907-644-5202 | pr@thebbb.org
David Quinlan, Director of Public Relations: 206-676-4119

Anchorage, Alaska – Nov. 20, 2012 – Despite the influence of big-box chains, consumers remain loyal to locally-owned stores. In fact, according to the American Express OPEN Small Business Saturday Consumer Pulse 2011, 93 percent of Americans believe it is important to support local small businesses in their communities.

On Small Business Saturday, Nov. 24, and throughout the year, Better Business Bureau encourages consumers to start with local service providers, shops and boutiques:

-         Go for a walk or drive to explore neighborhood businesses.

-         Search BBB’s Accredited Business Directory; limit results by zip code.

-         Check with local Chambers of Commerce or other for-business organizations.

-         Seek suggestions from associates, friends and family members on social media sites.

-         Utilize location-based websites or merchant maps on mobile devices.

-         Comb daily deal sites and coupon book promotions.

-         Find out where to shop at Shopsmall.com.

As an added bonus, community-based businesses are usually interested in building relationships with customers and being responsive if issues arise. Plus, in-person purchases are usually free of delivery issues and shipping charges.

Research businesses with BBB serving Alaska, Oregon and Western Washington at bbb.org and download BBB’s iPhone App for reviews on-the-go.

Turn to the U.S. Small Business Administration and National Small Business Association for more ways to celebrate Small Business Saturday.

Adam Harkness, Alaska Public Relations Manager: 907-644-5202 | pr@thebbb.org
David Quinlan, Director of Public Relations: 206-676-4119

Anchorage, Alaska – Nov. 19, 2012 – Attention, Black Friday shoppers: While scavenging retail stores on Nov. 23, Better Business Bureau warns of anticlimactic bargains, limited quantities and bait-and-switch tactics.

Have sale advertisements and coupons? Bring them to stores and hold on tight.

Is it the real deal? Comparison shop online to see how similar products are priced.

Are there conditions or limitations? Read fine print carefully; look for asterisks and timeframes.

Is it first come, first served? See if ads specify that supplies are limited.

See overly-enticing signage? Review closely and snap photos to defend deals.

Do terms change at registers? Watch out for higher prices due to undisclosed stipulations on “percentage-off” sales and “free” offers.

Are there special incentives with in-store credit cards? Beware of high fees and interest rates. Too many open cards can damage credit.

What about returns and exchanges? Find out if items are “final sale.” Carefully inspect “clearance” merchandise and other markdowns.

Do ads or offers seem misleading? See the store manager. Contact BBB if problems persist.

Visit bbb.org for more Black Friday shopping tips from BBB serving Alaska, Oregon and Western Washington. For more insight, review BBB’s Code of Advertising.

Adam Harkness, Alaska Public Relations Manager: 907-644-5202 | pr@thebbb.org
David Quinlan, Director of Public Relations: 206-676-4119

Anchorage, Alaska – Nov. 15, 2012 – In preparation for the busy holiday shopping season, Forbes.com is forecasting that companies will be hiring roughly 700,000 seasonal workers. Those looking for work should be on the lookout for unethical employers and fraudulent job postings, warns Better Business Bureau.

“Employment opportunities in retail, restaurants, event planning, catering, shipping and travel tend to pick up this time of year,” says Robert W.G. Andrew, CEO of BBB serving Alaska, Oregon and Western Washington. “Whether you’re shopping for gifts or looking for jobs, the same advice rings true: Do research ahead of time.”

Employ skepticism: Phishers send job invitations via email or social media sites to those who did not apply. Ignore unsolicited offers.

Apply caution: Fake employers aggressively solicit Social Security numbers, birthdates and other personal information through artificial applications. Beware of skewed logos and grammatical errors—especially on the Internet.

Submit only if it fits: Frauds demand upfront cash, bank account numbers or paycheck money transfers. Avoid opportunities where advance fees or investments are required.

Interview prospects: Scammers are unwilling to provide direct answers on job descriptions, hours, pay, benefits and company background information. Be wary of limited-time jobs that tout big earnings, but won’t provide written job materials or refuse to conduct interviews in-person.

BBB’s best advice? Look locally and work where you shop or dine. Get to know companies before applying and brush up before interviewing; find holiday help and BBB Business Reviews at bbb.org.

Adam Harkness, Alaska Public Relations Manager: 907-644-5202 | pr@thebbb.org
David Quinlan, Director of Public Relations: 206-676-4119

Anchorage, Alaska – Nov. 8, 2012 – Near Veterans Day, consumers across the United States contact Better Business Bureau to vet charities and other organizations soliciting on behalf of military members and veterans; however, not all donation requests come from non-profits.

Agents or “independent contractors” from Freedom United Sales LLC and Smartraiser LLC—of Beaverton, Ore.—are traveling the country requesting donations to send military care packages to U.S. soldiers serving overseas; in some cases, agents are selling magazine subscriptions in exchange for contributions. Yet, some consumers say representatives are falsely implying non-profit status while soliciting on doorsteps or at public venues.

Freedom United Sales tells BBB that it trains its solicitors to disclose that it is for-profit, but can’t control possible misrepresentations made by agents.

State Attorney Generals’ offices in Alaska, Oregon and Washington—and many other states—require charitable organizations to register before seeking donations. Further, some counties or cities require permits before selling door-to-door.

If approached for donations, BBB serving Alaska, Oregon and Western Washington encourages people to ask questions:

Who? Collect credentials, identification, and in most areas, solicitation permits. Write down organizations’ names, addresses and websites. Legitimate charities should be listed with irs.gov; also, do research on guidestar.org, charitynavigator.org and bbb.org/us/charity-reviews.

What? Find out what percentage of the funds go toward charitable efforts. Most organizations spend a portion on fundraising or solicitations so be skeptical of claims that all money goes to the cause. BBB Standards for Charity Accountability suggest that entities should allocate at least 65 percent toward program activities and spend no more than 35 percent on fundraising.

When? Where? Why? Plan donations ahead of time; utilize BBB’s Charity Review Program to find local organizations and access giving tips. Before donating, contact local American Legion offices for recommendations and use BBB Military Line for resources.

Submitted by:
Adam Harkness, Alaska Public Relations Manager: 907-644-5202 | pr@thebbb.org
David Quinlan, Director of Public Relations: 206-676-4119

Gear Up for Winter Sports

Anchorage, Alaska – Nov. 1, 2012 – The recent snowfall has active Alaskans considering new winter sporting gear; Better Business Bureau encourages consumers to enjoy the white and watch their green.

“Seasonal changes are a great excuse to get into a new outdoor activity,” says Robert W.G. Andrew, CEO of BBB serving Alaska, Oregon and Western Washington. “But it’s important to spend wisely and responsibly.”

Before heading out to splurge on new gear, consider the following tips:

Shop around. Compare prices on similar products to get the best deals.

Talk to experts. Get advice from the knowledgeable staff at local shops.

Buy used too. For a fraction of the price, used equipment is an economical alternative. Check newspapers and event websites for community equipment swaps.

Get upgrades. Parents should consider equipment leasing or trade-in programs that allow them to inexpensively upgrade children’s equipment as they grow.

Think safety first. The U.S. Department of Health and Human Services recommends helmet use for most sports. Set a good example by always wearing a correctly-fitted helmet.

To find reliable sporting goods stores, visit bbb.org.

Adam Harkness, Alaska Public Relations Manager: 907-644-5202 | pr@thebbb.org
David Quinlan, Director of Public Relations: 206-676-4119

Anchorage, Alaska – Oct. 30, 2012 – As Superstorm Sandy slams into the East Coast, Better Business Bureau warns of scams and complaint issues that circulate with impending natural disasters.

Cybercriminals: Frauds and hackers pursue those looking for news and help. Be wary of:
-         Search engine results from unknown or untrustworthy websites.
-         Unsolicited emails, instant messages and social media posts from unknown senders.
-         Videos or news stories with unusual or shocking headlines.

Protect computers, click carefully and guard personal data. Ensure that anti-virus software, security patches and firewalls are installed, active and up-to-date.

Charities: Faux organizations spring up overnight to prey on compassionate donors’ emotions. Cons impersonate legitimate entities using materials with borrowed names and logos. Hold back from charitable solicitors that:
-         Demand donations using threats, aggressive tactics or deadlines.
-         Only accept cash donations or checks made out to them personally.
-         Can’t explain what kind of relief will be offered, how it will be distributed, who will benefit, when it will be allocated and what percentage of donations benefit causes.

Consider contributing to local or national charities directly by visiting their offices or official websites. Check out charities at bbb.org/charity and visit give.org for advice.

Outrun “storm chasers” with more natural disaster tips. BBB serving Alaska, Oregon and Western Washington recommends resources at ready.gov, fema.gov, redcross.org and disasterassistance.gov.

Adam Harkness, Alaska Public Relations Manager: 907-644-5202 | pr@thebbb.org
David Quinlan, Director of Public Relations: 206-676-4119

Candidates and Fundraising Organizations Are Used as Lures

Anchorage, Alaska – Oct. 24, 2012 – Crooks are charging credit cards without authorization under the guise of legitimate political campaign organizations and fundraisers. Better Business Bureau is recommending that voters monitor financial accounts and monthly statements for suspicious activity around election season.

In one report to BBB, a criminal organization falsely using the name Obama for America Inc. was withdrawing funds from an unsuspecting local consumer. It is unclear how thieves accessed his card numbers, but he immediately took action to reverse the charges and change his credit card account numbers after recognizing the breach.

“It isn’t just Democrats or just Republicans—all parties are potential targets,” warns Robert W.G. Andrew, CEO of BBB serving Alaska, Oregon and Western Washington.

Beware of phony political headlines, phone calls, phishing emails and social media posts mentioning Mitt Romney or Barack Obama.

Contact legitimate fundraisers directly to make contributions; visit bbb.org to research organizations, report issues and vote for a scam-free election season.

Adam Harkness, Alaska Public Relations Manager: 907-644-5202 | pr@thebbb.org
David Quinlan, Director of Public Relations: 206-676-4119

A New Scam Targeting Seniors Emerges

Anchorage, Alaska – Oct. 18, 2012 – The Office of the Inspector General and Better Business Bureau serving Alaska, Oregon and Western Washington are warning elderly Americans to watch out for frauds targeting direct deposit Social Security benefits.

Scammers write, call or email to phish for personal information like names, addresses, Social Security numbers and bank account information. Then, they contact the Social Security Administration to request that benefits be routed—or re-routed—to accounts which they have established.

The timing of these scams is no coincidence.

With the recent mandate by the United States Department of the Treasury to phase out all paper checks by March 1, 2013, benefit recipients will be required to establish electronic direct deposit alternatives.

Legitimate beneficiaries are encouraged to enroll at godirect.gov. If benefit payments are more than a few days late, call the Social Security Administration immediately at 1-800-772-1213.

For more information on recognizing and avoiding scams, visit bbb.org/scam-source.

Adam Harkness, Alaska Public Relations Manager: 907-644-5202 | pr@thebbb.org
David Quinlan, Director of Public Relations: 206-676-4119

Anchorage, Alaska – Oct. 10, 2012 – Looking for colored contact lenses in time for Halloween? Better Business Bureau’s view: Keep an eye out for retailers with unresolved complaints and those selling lenses without verifying proof of prescriptions.

“Contact lenses are not a one-size-fits-all product,” remarks Robert W.G. Andrew, CEO of BBB serving Alaska, Oregon and Western Washington. “There are major risks when purchasing from unofficial retailers.”

Designyoureyes.com has accrued three delivery-related complaints since June 2012. Although the company advertises a private mailbox in Bellevue, Wash., BBB is unable to verify its business registration with Washington Secretary of State.

“Delivery and billing issues are not the only concern,” adds Andrew.

All contact lenses—for vision correction or cosmetic purposes—require prescriptions. Eye care professionals should provide prescriptions only after conducting full exams and fitting appointments. Ill-fitting lenses and improper care can lead to serious eye infection risks.

Contact lens sales are regulated by the Federal Trade Commission and the Food and Drug Administration. While consumers can opt to purchase lenses from eye care professionals, stores, mail-order services and even online retailers, all sellers must abide by the FTC’s Contact Lens Rule: A Guide for Prescribers and Sellers.

-         Watch out for websites that appear to target non-prescription buyers. Look away from those that sell prescription products like over-the-counter goods.

-         See to it that sellers request prescriptions in person, by fax, by mail, by email, by secured online form or via “direct communication” with the prescriber.

-         Notice that legitimate businesses take time to validate orders. Instant approvals are red flags.

-         View the FDA’s article before buying contact lenses.

-         Look up sellers on bbb.org.

Notify eye care professionals of prescription problems. Inform legitimate companies of delivery issues. Report serious sales offenses to the FDA, FTC and BBB.

Adam Harkness, Alaska Public Relations Manager: 907-644-5202 | pr@thebbb.org
David Quinlan, Director of Public Relations: 206-676-4119

Anchorage, Alaska – Oct. 5, 2012 – Internet retailers selling Halloween costumes and accessories may be doing more tricking than treating, warns Better Business Bureau.

“Shoppers make time-sensitive purchases around the holidays so delivery delays are the biggest concern,” says Robert W.G. Andrew, CEO of BBB serving Alaska, Oregon and Western Washington. “We also hear about product problems where consumers have difficulty reaching companies and getting refunds, especially with seasonal shops that close soon after the holidays.”

Spirit Halloween or spirithalloween.com, based in New Jersey, has an “F” rating due to several unanswered complaints and the length of time taken to resolve issues.

To avoid saying “Boo!” to bad service, find BBB Business Reviews at bbb.org and review tips to Overcome Fear of Buying Halloween Costumes Online.

Better Business Bureau serving Alaska, Oregon and Western Washington: For 100 years, BBB has been advancing marketplace trust. BBB is a neutral not-for-profit organization that helps consumers find businesses, brands and charities they can trust. For more information on ethical business standards, BBB Accreditation, BBB Business Reviews, Charity Reviews, complaints, events and anti-fraud tips, contact BBB or visit bbb.org.

Opt Out of Junk Mail to Reduce Shredding Piles

Anchorage, Alaska – Oct. 3, 2012 – Like garbage cans, unsecured mailboxes can be goldmines for identity thieves.

Bank statements and bills contain personal identifiers that could prompt sophisticated impersonators to attempt to hijack accounts. Pre-approved credit card offers are invitations for crooks to open new lines of credit under other people’s names. Basic junk mailings contain names and addresses that could attract dumpster-divers who sell contact information as leads to outside marketers.

Meanwhile, the Environmental Protection Agency estimates that more than 50 percent of junk mail is discarded—not recycled.

To counter these epidemics, Better Business Bureau recommends the following:

-         Retrieve mail quickly. Notify the Post Office to hold mail if out of town.

-         Consider investing in locking mailboxes or P.O. Boxes.

-         Shred unneeded mail; do not just throw it away.

-         Go paperless with secure online statements.

-         Avoid signing up for unnecessary programs or services.

-         Opt-out from bulk mailing lists.

At BBB’s Secure Your ID Day on Oct. 20, 2012, local consumers and business owners will be securely shredding junk mail and other personal documents—and all shreddings will be recycled. BBB serving Alaska, Oregon and Western Washington offers proactive resources to help reduce unwanted paperwork.

Unsolicited Mail: Contact the Direct Marketing Association at 212-768-7277—ext. 1888—or dmachoice.org.

Pre-Approved Credit Card Offers: Contact the Consumer Credit Reporting Industry at 1-888-567-8688 or optoutprescreen.com.

Catalogs, Coupons and Resident Mailings: Ask senders directly. Contact Epsilon, Abacus, and Shopper’s Voice at 1-888-780-3870, 1-888-780-3869 or epsilon.com. Contact Valassis and RedPlum at 1-800-437-0479—ext. 3—or redplum.com. Contact Cox Target Media and Valpak at 1-800-499-0473—press # and ext. 2—or coxtarget.com.

Other tools include: catalogchoice.org; paperkarma.com; and 41pounds.org. Learn more at reduce.org and bbb.org.

Adam Harkness, Alaska Public Relations Manager: 907-644-5202 | pr@thebbb.org
David Quinlan, Director of Public Relations: 206-676-4119

Anchorage, Alaska – Sept. 14, 2012 – In 2013, one Alaska high school student will earn a $2,500 college scholarship from Better Business Bureau serving Alaska, Oregon and Western Washington.

The Students of Integrity Scholarship is offered by BBB Foundation to help support students who recognize the importance of marketplace ethics.

Essay Theme: “Which one of BBB’s Standards of Trust do you value most in businesses? Why?”

To be eligible, students must graduate from accredited high schools in 2013 or 2014 with GPAs of 3.5 or higher. Submissions are due by Monday, Dec. 31, 2012. For application instructions, visit alaska.bbb.org/scholarship or contact BBBFoundation@thebbb.org.

Adam Harkness, Alaska Public Relations Manager: 907-644-5202 | pr@thebbb.org
Kelsey Bergman, Charity Review Coordinator: 503-212-3022 | Ext. 140

When That New Car Smell Doesn’t Smell So Good

Anchorage, Alaska – Sept. 13, 2012 – Imagine driving a brand new car off the lot only to have it break down a few weeks later. Whose responsibility is it to take care of that lemon? According to the Alaska Department of Law, the accountability falls on manufacturers and dealers.

“If a new vehicle turns out to be defective and has not been properly repaired after a reasonable number of attempts, the law requires a refund or replacement vehicle,” declares Alaska Statute 45.45.300.

However, only a small percentage of new vehicles will be declared lemons and some dealers are quick to deny responsibility.

In fact, new auto dealers consistently top Better Business Bureau’s industry complaint lists in Alaska, Oregon and Western Washington.

BBB serving Alaska, Oregon and Western Washington currently maintains records on 41 new auto dealers with “F” ratings and 21 with “D” ratings; complainants allege misleading sales practices, contract violations and poor customer service. Some dealers have even refused to accept or address consumer complaints through BBB.

 Pump the brakes when buying new or used cars. Start with alaska.bbb.org to check out potential dealers and file complaints. Alaskans can also report issues to the Alaska Attorney General. To find out more about Lemon Laws and BBB’s auto-specific dispute resolution program, utilize BBB Auto Line.

Adam Harkness, Alaska Public Relations Manager: 907-644-5202 | pr@thebbb.org
Niki Horace, V.P. of Marketing and Public Relations: 206-676-4187

SongTicketing.com Sells Out

Anchorage, Alaska – August 9, 2012 – Event-goers allege to Better Business Bureau that online ticket broker SongTicketing.com has misleading sales practices, excessive fees, inaccurate data and delivery issues.

Multiple consumers believe they are purchasing tickets directly from venues or well-known ticket brokers, but later discover that they are actually purchasing from SongTicketing.com of Newcastle, Wash. Some complainants tell BBB that tickets:

-         Are substantially marked-up.

-         Include exorbitant fees—usually for shipping or processing.

-         Show the wrong seats or sections.

-         Feature incorrect names or other customers’ names.

-         Never arrive or are missing from will-call.

Those hit with show cancellations claim that getting refunds can be challenging.

BBB serving Alaska, Oregon and Western Washington gives the company an “F” rating for failing to respond to 41 of 76 complaints.

Don’t sit right away. Be wary of limited supply claims. Comparison shop for availability and fair market rates. View seating charts to avoid non-existent or pre-sold seats.

Don’t get ticked off. Carefully review policies, terms and conditions before buying—particularly on show cancellations and refunds. Check contact pages for full details and call before making purchases. Look out for site security and last-minute fees on check-out screens.

Don’t go broke with bad brokers. Avoid sellers that only accept cash or money-transfers. Credit cards make it easier to contest fraudulent charges.

Check out sellers, get advice, and file complaints with BBB at bbb.org and the National Association of Ticket Brokers at natb.org.

Adam Harkness, Alaska Public Relations Manager: 907-644-5202 | pr@thebbb.org
Niki Horace, V.P. of Marketing and Public Relations: 206-676-4187

Headlines and Hot Issues May Be Bait

 Anchorage, Alaska – August 7, 2012 – This fall, election scammers will be targeting unsuspecting voters. Better Business Bureau warns ballot-casters to be on the lookout for phony political donation requests, voter registration verifications, prize incentives for surveys, and tax credits or government-sponsored grants for economic recovery.

“While politicians are lobbying for support on critical issues, scam artists are campaigning to steal money and identities with news-worthy headlines,” comments Robert W.G. Andrew, CEO of BBB serving Alaska, Oregon and Western Washington.

Solicitors may use door-to-door sales, telemarketing calls, paid advertisements, fabricated news articles, mailers, emails, social media websites and text messages to draw in participants.

Political donation fundraisers and voter eligibility inquiries tout legitimacy. Constituents and contributors should be skeptical of unsolicited requests, especially by phone; instead, contact campaign parties and organizations directly for details. Callback phone numbers may not be trustworthy so rely on endorsed public directories or candidates’ websites. Voter registration records should already be listed with residents’ federal, state, county and city offices.

Voting surveys promise “free” cruises, vacations and other prizes. Be wary of asterisks, disclaimers and other conditions. Privacy policies should explain how collected information will be used.

Programs, credits or grants pledge to stimulate economic relief or help pay bills. Beware if limited information is available, the source is unofficial, and direct deposit details or enrollment fees are required.
- Veto high-pressure sales tactics and “now only” offers.
-  Nominate sound judgments on too-good-to-be-true propositions.
- Elect not to wire money or provide payments for taxes or other fees.
-  Opt not to submit sensitive information, birthdates and Social Security numbers.
- Vote against suspicious solicitations at bbb.org/us/scam-source.

Adam Harkness, Alaska Public Relations Manager: 907-644-5202 | pr@thebbb.org
Niki Horace, V.P. of Marketing and Public Relations: 206-676-4187

Study Up Before Applying to Online Universities and Programs

Anchorage, Alaska – June 27, 2012 – Better Business Bureau is warning prospective students to be wary of certain online schools and education opportunities.

With nearly 6.5 million people involved in sort form of online learning, according to the 2010 Sloan Survey of Online Learning, it is more important than ever to take precautions to ensure time, energy and money aren’t wasted.

“The popularity of distance degrees and similar programs has led to more diploma mills, unaccredited universities and shady institutions that take advantage of unassuming students,” said Robert W.G. Andrew, CEO of BBB serving Alaska, Oregon and Western Washington.

Get schooled in accreditation. Degrees from accredited universities are more likely to be recognized by employers and other higher education institutions. Before applying, understand accreditation information provided by the U.S. Department of Education and research accreditation claims through the Database of Accredited Postsecondary Institutions and Programs.

Take note of enrollment processes. Is admission granted based on test scores, entry exams and additional background information or by simply paying tuition? Degree fees are typically based on credit loads; be cautious of schools that accept all students or charge a flat degree fee.

Be wary of an easy “A.” Beware: Diploma mills may advertise degrees or credits based on work experience. Be skeptical of accelerated degree programs that promise quicker-than-average completion dates; compare program lengths to those of well-known schools.

Quiz counselors. Speak directly with school counselors to get answers to all financial, degree and enrollment questions. Also, gather information from websites, including physical locations, faculty biographies and program specifics.

Review report cards. BBB makes it easy to check out organizations’ BBB Business Reviews, which include ratings, complaint histories and contact details.

Adam Harkness, Alaska Public Relations Manager: 907-644-5202 | pr@thebbb.org
Niki Horace, V.P. of Marketing and Public Relations: 206-676-4187

Getting Stuck With a Huge Cell Phone Bill Really “Bytes”

 Anchorage, Alaska – June 18, 2012 – Smartphones and tablets make it easier than ever to connect to the Internet while on the go; but browsing the web, playing games, and streaming music and videos can easily push users over their monthly data allowances, resulting in additional—and often significant—fees. Better Business Bureau serving Alaska, Oregon and Western Washington urges mobile surfers to understand contract terms and proactively monitor data usage.

According to Cisco Systems Inc.’s VNI Global Mobile Data Traffic Forecast Update:

- The number of mobile-connected devices will exceed the world’s population in 2012.
- 100 million smartphone users will join the “gigabyte club” and use more than one gigabyte of mobile data per month by 2012.
- Monthly global mobile data traffic will surpass one billion gigabytes by 2016.

In fact, mobile data usage has become so ubiquitous that some carriers are now considering data-only plans for smartphones and other products with wireless connectivity.

Better Business Bureau calls on consumers to take steps toward preventing “bill shock”:

Crunch the numbers. Many cellular service providers offer tools to monitor data consumption; view a list of resources in BBB’s article: Use Your Cell Phone Carrier’s Data Limit Protection to Your Advantage.

Dial in on usage. Utilize available tools to understand data usage and plans; adjust mobile habits accordingly.

Choose Wi-Fi. Wireless Internet hotspots are virtually everywhere. When downloading games, movies and music, connect to secure Wi-Fi; this will substantially reduce mobile data usage.

Hang up on standard websites. Mobile-optimized websites and apps look better on handheld devices and use less bandwidth.

Location, location, location. When traveling out of the country, turn data services off to avoid international roaming charges.

Visit bbb.org for more marketplace intel.

Adam Harkness, Alaska Public Relations Manager: 907.644.5202 | pr@thebbb.org
Niki Horace, V.P. of Marketing and Public Relations: 206.676.4187

Anchorage, Alaska – June 13, 2012 – Consumers considering storage space should avoid companies hoarding too much baggage. Within the past three years—Better Business Bureau’s standard reporting period—BBB serving Alaska, Oregon and Western Washington has received 61 complaints on “storage units – household & commercial.”

According to the Self Storage Association, there are more than 50,000 storage facilities in the United States and 90 percent are run by small business entrepreneurs who operate only one location; additionally, nearly one in ten American households rents a storage unit.

“Renting extra storage space is a great way to keep important belongings that don’t fit in the basement or garage,” says Robert W.G. Andrew, CEO of BBB serving Alaska, Oregon and Western Washington. “But trust is critical when possessions are at stake.”

BBB offers advice for those considering storage services:

Lock down reliable companies. Thoroughly research storage businesses before signing contracts: check out BBB Business Reviews on bbb.org; visit locations to ensure proper security; obtain written estimates for comparisons; and verify 24-hour contact information.

Secure details. Carefully examine contracts to determine:

-  Costs: Consider packing, transport, electricity or pest-control fees. Always make payments on time and monitor monthly statements to avoid inadvertently abandoning units, which may be at risk for auctions.
- Duration: Make sure to understand deadlines and early termination costs.
- Units: Think about needs, such as climate-control, space and accessibility.

Insure possessions. Many homeowners’ policies include storage insurance; check with providers and consider purchasing additional coverage for important belongings.

Better Business Bureau stores more consumer tips and marketplace news on bbb.org.

Adam Harkness, Alaska Public Relations Manager: 907.644.5202 | pr@thebbb.org
Niki Horace, V.P. of Marketing and Public Relations: 206.676.4187